The Officer client is the standard client which allows full functionality. It requires Internet Explorer 6 or later. Users who need to use the Officer client but do not have access to Internet Explorer are encouraged to use the WAF.
The Portal client is web-based and designed primarily for customers. The Portal client allows customers to view calls and service requests that are open and make new calls and service requests in their own name. It does not allow Officers to interact with calls for which they are not the customer.